Terms Conditions

Introduction

Welcome to Captain Cook Casino. These Terms and Conditions (“Terms”) govern your access to and use of the Captain Cook Casino website, services, games, promotions, and related digital products. By registering an account, accessing the website, or using any services provided by Captain Cook Casino, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

Captain Cook Casino is committed to providing a safe, transparent, and responsible gaming environment aligned with international regulatory standards and best practices. The online gambling industry operates under strict regulatory oversight in many jurisdictions, including New Zealand, where gambling regulation focuses heavily on consumer protection, harm minimisation, and fair gaming practices.

New Zealand gambling regulation is primarily governed by the Gambling Act 2003, which establishes frameworks for licensing, compliance, and harm minimisation. Regulatory authorities such as the Department of Internal Affairs (DIA) and the Gambling Commission play essential roles in overseeing gambling activities, licensing operators, and ensuring compliance with the law.

The purpose of modern gambling regulatory systems is not only to control gambling growth but also to ensure fairness, prevent criminal activity, and reduce harm associated with gambling behaviour.

Captain Cook Casino follows these international principles by implementing strong security standards, fair gaming verification systems, and responsible gambling tools designed to protect players.

Legal Compliance and Player Responsibilities

Eligibility

By using Captain Cook Casino, you confirm that:

• You are at least 18 years old (or the legal gambling age in your jurisdiction).
• You are legally permitted to access online gambling services in your location.
• You are using your own identity and personal information.
• You are not registering on behalf of another individual.

Online gambling laws vary by jurisdiction. Some countries allow licensed local gambling only, while others permit players to access offshore licensed operators. Players are responsible for understanding and complying with local laws before registering or playing.

Account Registration

To access most services, users must create an account and provide accurate information, including:

• Full legal name
• Date of birth
• Residential address
• Contact details
• Payment method information

Captain Cook Casino reserves the right to verify player identity through KYC (Know Your Customer) procedures. Failure to provide accurate or verifiable information may result in account suspension or closure.

Responsible Gambling Commitment

Captain Cook Casino promotes responsible gaming as a core operational principle. Gambling should be viewed as entertainment rather than a way to generate income.

Research in New Zealand shows gambling harm can significantly impact individuals and communities. Approximately 186,000 people in New Zealand are affected by gambling harm, with tens of thousands experiencing moderate or severe harm levels.

Support services such as Safer Gambling Aotearoa provide free confidential help, including 24/7 helplines and local support services for individuals experiencing gambling-related issues.

Captain Cook Casino provides tools such as:

• Deposit limits
• Session time reminders
• Self-exclusion tools
• Reality checks
• Access to external support organizations

Fair Gaming Policy

Captain Cook Casino uses certified Random Number Generator (RNG) technology to ensure game fairness. RNG systems ensure each game outcome is independent and random.

Independent testing agencies regularly verify gaming systems to ensure fairness and compliance with industry standards.

Fairness and integrity are central regulatory goals within modern gambling systems, ensuring games are transparent and not manipulated.

Security and Data Protection

Captain Cook Casino uses advanced encryption technologies and cybersecurity protocols to protect player data and financial transactions.

Security measures include:

• SSL encryption
• Fraud detection systems
• Secure payment processing
• Continuous monitoring

Payments, Deposits, and Withdrawals

Deposits

Players may deposit funds using supported payment methods displayed on the website. Minimum and maximum deposit limits may apply.

Withdrawals

Withdrawal requests are processed after identity verification and compliance checks. Processing times may vary depending on payment method and verification status.

Captain Cook Casino reserves the right to delay or cancel withdrawals if suspicious activity or regulatory compliance concerns arise.

Bonuses and Promotions

All bonuses and promotions are subject to specific terms, including wagering requirements, expiry dates, and game contribution percentages.

Players must review promotion terms before participating.

Prohibited Activities

The following activities are strictly prohibited:

• Fraud or identity theft
• Multiple account creation
• Money laundering
• Use of VPNs to bypass jurisdiction restrictions
• Exploiting system or game errors

Accounts involved in prohibited activities may be permanently closed.

Regulatory and Industry Oversight

New Zealand gambling regulation includes licensing requirements, enforcement monitoring, and compliance reviews. The Gambling Commission reviews casino licence applications and handles appeals related to regulatory decisions.

The Department of Internal Affairs monitors gambling industry data and publishes statistics on gambling activity and expenditure trends.

Authoritative New Zealand Gambling Resources

Limitation of Liability

Captain Cook Casino is not liable for losses caused by:

• Internet disruptions
• Technical errors outside reasonable control
• Player misuse of services
• Third-party payment provider failures

Changes to Terms

Captain Cook Casino reserves the right to modify these Terms at any time. Updated Terms will be published on the website and take effect immediately.

Compliance, Player Protection, and Legal Framework

Captain Cook Casino is committed to maintaining full transparency, fairness, and legal responsibility in accordance with international online gaming standards and regulatory expectations. These Terms and Conditions define how players interact with our platform, how disputes are handled, and how we ensure compliance with recognized gambling safety principles.

Online gambling regulation varies globally, but New Zealand provides one of the clearest examples of a system focused on balancing entertainment with player protection. The New Zealand Gambling Act 2003 establishes rules designed to minimise gambling harm while ensuring communities benefit from gambling proceeds. Regulatory bodies such as the Department of Internal Affairs, Gambling Commission, and Ministry of Health all play roles in enforcement and harm prevention.

The Department of Internal Affairs acts as the primary regulator responsible for licensing, compliance monitoring, and enforcement actions to ensure operators follow legal requirements.

For players, choosing licensed or regulated platforms is critical. If a casino fails to meet regulatory standards, players may lose access to consumer protections, complaint mechanisms, or dispute resolution processes.

Additionally, New Zealand has historically allowed offshore online casino gambling, but regulatory frameworks continue evolving to introduce stronger licensing requirements and consumer safeguards.

Captain Cook Casino aligns its internal policies with these internationally recognized regulatory principles, focusing on:

• Player identity verification
• Anti-fraud monitoring
• Responsible gambling safeguards
• Transparent bonus terms
• Fair RNG (Random Number Generator) verification

Player Responsibilities

Players agree to use the platform legally and responsibly. By registering an account, users confirm:

• They are of legal gambling age in their jurisdiction
• They provide accurate personal information
• They use legitimate payment methods
• They comply with responsible gambling principles

Responsible gambling is essential. Support organizations in New Zealand provide free and confidential help for anyone affected by gambling behaviour, demonstrating the importance of player wellbeing within the industry.

Players experiencing difficulty managing gambling habits should seek professional assistance and consider using self-exclusion tools and deposit limits.

Dispute Resolution

Captain Cook Casino uses a structured dispute resolution process:

1. Player submits complaint to support
2. Internal review performed
3. Escalation to third-party mediation (if required)
4. Regulatory complaint channels (if applicable)

Many regulators require casinos to maintain transparent complaint systems to ensure fair outcomes for players.

Account Security and Fraud Prevention

We apply modern cybersecurity and monitoring technologies to prevent:

• Identity theft
• Payment fraud
• Bonus abuse
• Collusion or multi-accounting

Accounts suspected of fraud may be temporarily restricted while verification checks are completed.

Data Protection

Captain Cook Casino processes player data under strict privacy standards. Personal data may be used for:

• Identity verification
• Payment processing
• Responsible gambling monitoring
• Legal compliance

Data is never sold to third parties.

Gambling Risk Awareness

Research and support services show gambling harm can affect financial stability, emotional wellbeing, and relationships. Many national policies focus on prevention, education, and access to treatment services.

Captain Cook Casino actively promotes safe gambling practices through:

• Deposit limits
• Session reminders
• Cooling-off periods
• Self-exclusion options

Industry Transparency and Player Trust

Community discussions often highlight concerns about licensing transparency, payment reliability, and fairness verification. For example, some online community posts warn players to verify licensing and withdrawal reliability before using online casinos.

While such discussions are not official regulatory guidance, they reflect real player concerns about transparency and fairness.

Authoritative New Zealand Gambling Resources

📈 Player Protection Tools Usage

✅ Final Note

Captain Cook Casino reserves the right to update these Terms and Conditions to reflect regulatory changes, platform improvements, or operational requirements. Players will be notified of significant updates through the website or registered email address. Continued use of the platform indicates acceptance of the latest Terms and Conditions version.

By using Captain Cook Casino, players confirm they understand their responsibilities, the risks associated with online gambling, and the importance of responsible play. Our goal is to provide a secure, fair, and transparent gaming environment aligned with international standards and responsible gambling best practices, ensuring long-term player trust and platform integrity.